Store Policies | My Site

GENERAL FOREVER ELEGANT HAIR STORE POLICIES:

ALL ORDERS ARE FINAL SALE. We do not offer returns, refunds or exchanges due to federal laws regarding health and sanitation. No exceptions.

Please allow 5-7 business days to verify credit card authorization and order processing. For orders placed during holidays and sale promotions please allow 7-10 business days for processing.

If you are placing an order for LOCAL PICK-UP please be sure to contact the FEH team BEFORE placing the order to check local inventory & to confirm pick-up location. You can contact the FEH team via text using the link on the homepage OR by clicking the LOCAL PICK UP page under the MORE tab.

Once your order is shipped you will receive a tracking number for your purchase. Please allow 24-48 hours for shipping updates once you receive your tracking number and information.

We will only ship to addresses that match the billing address.

All orders must be signed for at the time of delivery.

Once an order has been placed, we cannot change the shipping address. No exceptions!

We are not responsible for any unexpected delays that may occur due to carrier delays, holidays, & natural disasters.

We are not responsible for lost or stolen packages once your order has been shipped.

If you have any questions and/or concerns please email us at herelegantvirginhair@gmail.com.

Occasionally there may be a pricing error on our website due to human or technical errors. Forever Elegant Hair however does not honor pricing errors on our website. We do apologize in advance if that should occur, pricing will be updated within 24 hours.

DEFECTIVE HAIR RETURNS ONLY:

Upon delivery, if you notice your product is defective, please contact us immediately at: herelegantvirginhair@gmail.com within 3 business days of delivery. All returned defective hair must NOT be brushed, combed, curled, washed, cut, processed or unraveled in any way to be accepted. Please be advised that NO action will be taken if defective hair shows any signs of being used or worn. No exceptions!

We are not responsible for any return shipping labels for approved defective products being returned for Forever Elegant Hair.

All returned items must have a tracking number and that tracking number must match your package for it to be processed and returned. ‘

Please be advised that Forever Elegant Hair reserves the right to refuse any return or exchange orders.

FOREVER ELEGANT HAIR PRIVACY POLICY:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Forevereleganthair.com.

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically collected information as “device Information”.

We collect device information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through our website. This includes processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to communicate with you, screen orders for potential fraud risk, and provide you with information or advertising relating to our products or services (only when aligned with selected preferences).

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information:

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Branding with Moe to power our online store--you can read more about how Branding with Moe uses your Personal Information here: https://www.brandingwithmoe.com . We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Website Tracking Guidelines:

Do not track our website. Additionally, please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your personal rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention:

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at herelegantvirginhair@gmail.com